Terms and Conditions

Questions

Should you have a question at any time, please use our chatbot facility as response times will be faster than email. 

Sale/offer/discount periods

Please note that items bought during a sale/offer/discount are non returnable and non refundable, unless they are faulty. Please do not return anything without first contacting the office. 

Sale of dangerous articles

The items I sell are intended to be as close to the original artefacts as possible meaning that many will be dangerous to either user or bystander if used incorrectly or even if used correctly. It is the purchasers’ responsibility to use the items safely and to make sure they do not contravene local laws.

Age restrictions

All items of a dangerous nature supplied by Tods Workshops Ltd will only be supplied to persons over the age of 18. We check ages of our customers and check addresses. If you are supplying us with false information to check this is breaking the law.

If you experience issues with the date of birth checker at checkout and you are using a mobile phone, please try holding the device horizontally. 

By adding an age restricted item to your cart you are confirming that you are of legal age to purchase the item. If you are in the UK, we will independently check your age, normally without needing to contact you. This check will be done immediately, prior to shipping your item. Please be aware that a signature will be required on any bladed items we send anywhere in the World and there is no option to change this. 

When ordering dangerous items, please ensure that you provide us with your full name (no nicknames or initials), date of birth and address.

If we cannot satisfactorily establish your age, we will refund you in full.

Quality and after sales service

Please note that all colours of scabbards and grips are an example of the colour.  All scabbards and grips are handmade/hand dyed individually and will vary in shade. 

Please think very carefully before proceeding with your purchase. We are unable to exchange colours for example, after the order has been placed. 

Please open and check your item immediately as problems will not be considered if they are discovered more than 14 days after the item has been delivered. 

The items we supply are high quality, both in the materials and the workmanship, but they are items made largely in a period way to period standards.

What we mean by way of example, is that a sharp knife will cut a leather sheath if you squeeze the the sheath edge whilst drawing the knife. A modern manufacturer can get around this with design and material choices, but a historical manufacturer cannot. If you squeeze the sheath whilst drawing the knife and it or you gets cut, there is nothing wrong with the product, but there is something wrong with the way you draw it.

The items we sell are 'real' items and so will have many of the 'problems' that modern manufacture has got rid of and this means you have to look after them and there is a responsibility on you to up keep this side of the sales agreement.

On the other hand we have a great reputation for quality and service we like to upkeep and if there is a genuine issue with any item, we will strive to set it right. That is our side of the sales agreement.

Payment

We are not responsible for quality or customer queries buying from any other websites other than www.todcutler.com, www.todsworkshop.com using our shopify platform, or our ETSY shop.

Transactions to Tods Workshop Ltd will be shown as "TODSWORKSHO" on your credit/debit card statement.

Cancellation of order

If you wish to cancel your order before items are sent out the a full refund can be given within 24hours. After this a 10% admin fee will be charged

Returns

Should you wish to return your order, there will be a 10% restocking free for and a liability for shipping costs for all non-faulty items. Please send returned items via recorded delivery in original packaging or similarly protective packaging. All return customs/import/export charges to be paid by the customer. 

Strict knife laws in the UK now make it very difficult for blades to be returned, so we will need to advise you. Please wait for our confirmation.

We cannot accept any responsibility for excessive postal charges encountered by the customer. We cannot also accept responsibility for damages in transit of returned items. This is the customer's responsibility and we will not enter into any battles with couriers/postal systems from this end.

On August 29th President Trump's Executive Order 'Suspending Duty-Free De Minimis Treatment for All Countries' came into effect, meaning that all imports into the US, including those under $800 are subject to Tariffs and Duties. This means that your orders will be subject to additional taxes and delays from this date. We will not refund orders returned to us for lack of payment of such charges, so please check how your order will be affected before placing said order. 

Refunded monies

Shopify is the order system we use and any refunds take between 7-10 working days to reach the customers account. The money leaves our account immediately and this is not something that we can control.