Delivery Information
Please choose your products and scabbard colours for your order carefully. Orders will be picked, packed and shipped very quickly and we may not see correspondence in time, should you wish to change or cancel.
We fulfill orders in strict numerical order so that accurate stock levels are maintained.
Any items returned will incur a 10% restocking fee plus any related postage and import charges due. This will also apply to orders cancelled by the customer before they are shipped
We accept no responsibility for the postage service in the destination country and no refunds will be payable to compensate for a poor delivery service.
Any local duty/tax is payable in addition to the postage cost. The postage we charge is for the physical delivery of the package only.
The customer is responsible for checking legalities in the destination country regarding importing blades. No responsibility for this is taken by Tod's Workshops ltd and there will be no refunds issued if items are destroyed by Customs/Border Force.
Should a parcel remain uncollected by a customer or import fees not paid, it will be returned to us. In these cases, and assuming the product is in good order, a 50% admin cost will be deducted before the order is refunded.
Due to the nature of our products we are rigorous at checking orders, therefore please use your legal name (not nickname) for any order and make sure your date of birth is entered correctly on the site. If you are a UK resident and your knife is being delivered within the UK we will need to verify your age. If we need to contact you due to incorrect details this will delay your order.
Postage charges are calculated on the value of the sale and we will endeavour to send goods within 1-4 working days of receiving your order.
Please check the tracking details you are sent. Once the package is signed for it is deemed delivered.
Delivery times depend on location. These are purely a guide:
UK - Royal Mail 2-4 working days from date of postage.
UPS 1-2 working days from date of postage
Europe - Royal Mail 7-14 working days from date of postage
UPS 2-7 working days from date of postage
USA - Royal Mail 10-14 working days from date of postage
UPS 2-6 working days from date of postage
ROW - Royal Mail 10-20 working days from date of postage
UPS 3-10 working days from date of postage
UK
PLEASE NOTE: ALL BLADED PRODUCTS, BY UK LAW HAVE TO BE DELIVERED IN THE UK BY AGE VERIFIED DELIVERY
In accordance with UK Law, we do not sell bladed products to anybody under the age of 18 and reserve the right to cancel any order at our own discretion Shipping is by AGE VERIFIED DELIVERY meaning that you will be asked to prove your age at the point of delivery. We also verify your age when you place your order using third party software. If this fails to confirm that you are over 18 you will be asked to send further evidence. It is not always possible to have goods fully insured. Please add this to your notes on your order and you will be billed seperately if necessary.
DUTY/VAT/HANDLING COSTS/CLEARANCE:
We are not responsible for duty/VAT/handling/clearance costs that may occur and any other costs once the goods have left our premises. The goods will be subject to VAT to be paid by the customer on import. This is usually due before the goods will be delivered.
If these costs are not paid then the shipment will be returned to us. We can only refund the difference of the costs then incurred from reimporting the goods to the UK minus a 10% admin charge.
If you need things by a certain date then please put this in the order notes and we will always endeavour to meet the dates where at all possible.
Europe
Standard shipping is by Royal Mail International tracked and signed for and where available Tracked/Signed or both will be used.
It is not always possible to have goods fully insured. If you would like a quote for this please add this to your notes on your order and you will be billed separately if necessary. Please note all duty and Tax is required to be paid by the customer in their destination country. This may be required by customs before delivery but we cannot be responsible for non-delivery due to non payment of tax/duty or items being stopped at customs.
PLEASE be sure to check whether or not the goods are legally allowed into your country to avoid additional costs/problems. For example Switzerland, Austria, Denmark and Italy to name a few have various regulations in place. These may concern the length of blades, whether they are double edged and whether they are sharpened. Some countries also require permits to import blades.
USA/Rest of the World
Standard shipping is by Royal Mail International tracked and signed for or courier whichever is appropriate and where available Tracked/Signed or both will be used.
It is not always possible to have goods fully insured. If you would like a quote for this please add this to your notes on your order and you will be billed separately if necessary.
Please note all duty and Tax is required to be paid by the customer in their destination country. This may be required by customs before delivery but we cannot be responsible for non-delivery due to non payment of tax/duty or items being stopped at customs.
PLEASE be sure to check whether or not the goods are legally allowed into your country to avoid additional costs/problems. For example the Australian authorities require someone to hold a permit before they are allowed to import double edged blades. This should be obtained by the customer BEFORE making your purchase.